Privacy policy
This Privacy Policy explains how CO-ORD CO PTY LTD ("we", "us", or "our") collects, uses, and protects your personal information when you visit co-ord.co (the "Site"), make a purchase, or otherwise interact with our services (collectively, the "Services").
By using our website, you agree to the collection and use of information in accordance with this policy.
We are committed to handling your personal information responsibly, transparently, and securely.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised "Last updated" date.
Information We Collect
The information we collect depends on how you interact with our Site and Services.
Information You Provide Directly
This may include:
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Name
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Shipping and billing address
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Email address
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Phone number
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Payment confirmation details
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Account information
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Customer support enquiries and communications
Providing certain information may be necessary for accessing specific features of the Site.
Information Collected Automatically
We may automatically collect certain information about how you interact with our Site, including:
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Device and browser information
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IP address
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Website activity and interactions
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Pages viewed
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Referral sources
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Cart and checkout activity
This information may be collected using cookies, pixels, and similar technologies.
Information From Third Parties
We may receive information from trusted third-party providers, including:
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Shopify
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Payment processors
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Advertising and analytics partners
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Shipping and fulfilment providers
Any information received from third parties will be handled in accordance with this Privacy Policy.
How We Use Your Information
We use your personal information to:
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Process and fulfil orders
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Provide customer support
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Manage returns and exchanges
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Improve our website and services
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Communicate with you about orders or enquiries
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Detect fraudulent or malicious activity
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Send marketing communications where permitted
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Measure and improve advertising performance
Advertising & Analytics
We work with third-party advertising and analytics providers to better understand website activity and improve our marketing.
Meta (Facebook & Instagram)
We use the Meta Pixel and Meta Conversions API to understand how visitors interact with our Site and to improve advertising performance across Meta platforms.
This may include information such as:
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Pages visited
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Products viewed
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Add-to-cart activity
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Purchases completed
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Device and browser information
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IP address
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Hashed contact information where applicable
You can manage your advertising preferences directly through your Meta account settings.
Shopify Analytics
We use Shopify's analytics tools to better understand website performance and customer behaviour.
Google Services
We may also use Google analytics and advertising services to measure traffic and improve advertising performance across Google platforms.
Cookies
We use cookies and similar technologies to:
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Operate and improve the Site
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Remember your preferences
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Analyse website traffic
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Deliver personalised advertising
Most browsers automatically accept cookies, however you can adjust your browser settings to disable or remove them.
Please note that disabling cookies may affect certain functionality of the Site.
For more information about Shopify cookies, visit:
https://www.shopify.com/legal/cookies
When Information May Be Shared
We may share your information with trusted third parties where necessary to operate our business and provide our Services, including:
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Payment providers
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Shipping and fulfilment providers
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Website and technology partners
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Advertising and analytics providers
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Professional advisers and legal authorities where required
We may also disclose information where required to comply with legal obligations or protect our rights.
We do not sell your personal information.
Security & Retention
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to provide our Services and comply with legal obligations.
Your Rights
Depending on your location and applicable laws, you may have rights relating to your personal information, including the right to:
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Access personal information we hold about you
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Request corrections to inaccurate information
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Request deletion of personal information
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Opt out of marketing communications
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Lodge a complaint regarding privacy concerns
To exercise any of these rights, please contact us using the details below.
If you are located in Australia and believe we have breached the Australian Privacy Principles, you may contact the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.
Third-Party Links
Our Site may contain links to third-party websites or services.
We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies separately.
Children's Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us immediately.
International Data Transfers
Your information may be processed or stored outside Australia by trusted service providers.
Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.
Contact
If you have any questions regarding this Privacy Policy or your personal information, please contact:
CO-ORD CO PTY LTD